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Effective communication in the workplace: an article on the election of Hodu.com – Your Communication Skills Portal

(NYSE) 22 January 2004

ineffective communication is important, but avoidable, obstacle to business productivity. And yes, you can avoid. Given the will, the bleakest turn the situation for the better.

Management must face the challenge of developing strategies to encourage staff to communicate effectively.

other hand, managers have to lead by example. You need to realize that successful communication is two way street.

repricocity contrast, the essence of communication. This applies if the process is conducted verbally or through written word.

managers are people with other people. They are more than donors of information or instructions. Communication is both a matter of human relationships, because, as on the transmission of data.

communicate successfully managers and supervisors to understand that the other person, and work hard to have to understand the other.

Before we continue to supervise these two versions of an imaginary conversation between the CEO of a small company and its work. They give us an idea of ​​the pitfalls, and help us keep them.

SCENARIO

first

CEO, Mr. Richardson, Mr. Smith related to supervise the work to go into his office. When Mr. Smith goes in a minute or two later, the CEO is busy with what seems an unexpected phone call, but very important. Over time, the listener, but his mind, there’s still a lot of what we just heard.

.

“Hello Mr. Smith, please sit down, why I called you. At this point we have an official lunch break 1 hour after the first day of next month, wants to reduce this lunch break only a few minutes later 30th and take the time to get ahead by half time. No doubt, the staff is a chance to go home before you appreciate it. Could you please everyone? Thank you for your time. “

Richardson begins, some papers on his desk and waves her hand to indicate that he no more to say, the manager has to consider.

superiors, who in turn opens the mouth as if starting to say something, but he thinks better of it and all it says is a weak “Okay, Mr. Richardson.”

Mr. Smith Goes

.

SECOND STAGE

CEO calls his boss in his office. He is on the phone, comes as Mr. Smith.

“Good morning Mr Smith” he whispers politely excuses for a moment the person on the line. “Take a seat, right? Should not be long.”

“Thank you for your patience,” the CEO adds after the phone a few minutes later. “That was our guest with a bomb would rather sell the building, which means you must get out of here Oh, in a few months, well, is the best blessing in disguise We’re pretty tight ;…. on these premises, not right? “

“Yes, Mr. Richardson – but hopefully we can find another place in time.”

“Hopefully everything goes so there things that I hope no one is much worse now, why is ..? two or three people came to me with the proposal to shorten the lunch period, so everyone can give, before. What do you think? “

“Well, I personally would welcome the change, and I know some people think that the office in the same way. On the other hand, many of our employees a lot of shopping during the lunch break in the big middle of the road. You can have a hour to this need, and after work may not be as easy … Maybe you should poll the whole world and come back to give you a consensus .. We are very busy at the moment … I can ¿to next week and come back to you? “

..

know “Excellent, that’s a lot of pressure and stay in touch and let me know how I can alleviate the problems … Oh, I forgot – Kate told me yesterday that her son has decided that the marriage covenant tie sincere. Congratulations! Who’s the lucky guy? “

“Thank you. His name is Jeff Black. I think playing golf with his father.”

“Sure. A beautiful family. Best wishes to both …”

**********

No doubt, you felt that Mr. Richardson has a lot to learn stage.

First, he has refused – at your own risk – to give his full attention to the task. Second, it is probably still under the unconscious influence of an educational system that expects the teacher or lecturer to pronounce, and expects to hear students, unhappy, or notes. Now that you are in a leadership position, the role of instinct a teacher who knows almost everything has been assumed, and expects others to absorb knowledge passively.

four important steps in effective communication can help people like this Mr Richardson to correct this distorted view of the communication process. Some call the four elements of communication. We can only speak very briefly, although each of them is worth an essay about yourself.

WARNING

attract the attention of the person you want to communicate with you, is an obvious first step. To achieve this goal, we must first try to eliminate – as much as possible – what experts in this area as “noise.” This includes everything that distracts, whether the noise in the literal sense, physical or emotional discomfort, personal problems, negative attitudes, or distracting gestures or pictures.

respect for the other person is an important prerequisite for the attention. The human greeting, or research on the health of a person or other personal circumstances, is an effective catalyst in this process. To be sure, if such introductions or false stereotypes that may be of little use, are. The real empathy on the other hand, the more communication takes less than minor and quickly to the second stage in the process.

ARREST

Although this word usually carries the connotation of “fear”, its primary meaning is “to understand.” We prefer the term “arrest” here primarily on the mnemonic of “four A” Its two meanings preserved, but are connected to each other, are two sides of a coin. The task of the communicator to the appearance of “fear” to “understand” is.

achieve arrest is an important part of communication, but it is very subtle too. Managers sometimes defend their inability to communicate with the question “Do you understand?” This is often an unfair question, and even the somewhat improved “What do you mean?” often perceived as a threat.

other hand, if the proper relationship between sender and receiver of a message, indirect ways of establishing the degree of understanding that will be presented. As shown earlier version two, to promote the free input of the receiver is the best way to ensure that an understanding has been reached.

Assimilation

crucial as the role of anxiety (in its positive sense, as we define it) is not enough. Often a person has understood the message perfectly, but he or she has accepted. On the other hand, it is accepted in a shy manner, without conviction. Communication is still incomplete, if not assimilated the information in your own.

initiator has the best results when the receiver the message is assimilated to the extent that he becomes one with the sender to talk like that. Assimilation of a concept by the Administration or by another employee presented a long way to go to an active and harmonious cooperation in the workplace to achieve.

ACTION

This is the last step in our communication. It is the ingredient that drives the abstract or theoretical knowledge in the world of reality. Very often a good business idea (no less than in other areas) meets with the acceptance or simple agreement, but not put into action.

assimilation has taken place, the action by the recipient must inevitably follow. But what we have said about the dual nature of communication applies here as well. The contents of the message needs to play its part, with much support and encouragement.

******

Copyright © 2004 Azriel Winnett

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